Learning Method
These programs are designed to be interactive, case study & discussion based to ensure participation, continuous learning, reflection and application based learning. Some of the methodologies used:
- Case study based learning
- Peer and group discussion
- Team and co-creation methods
- Experiential learning approach
- Research & role plays
a. Leadership Workshop
These workshops are customized and designed based on unique organizational requirements with focus on enhancing leadership strategies and competencies.
i. First Time Leaders’ Workshop:
Focuses on orientating and building first time leader’s skills for peak performance at the work place.
Learning Overview:
- Understanding the role of a leader
- Transitioning from an individual contributor to a people manager
- The psychology of working with people
- Building trust and engaging with the team
- Reviewing tasks and motivation
- Practicing Self-Mastery
ii. Leading Teams:
Focused towards helping leaders understand people behaviours, team dynamics and discuss situation based experiences to enhance their ability to manage and lead team effectively.
Learning Overview:
- Understanding personality types
- Building a team purpose
- Building conversations to drive positive behaviours
- Phases of building high performance teams
- Effective feedback sharing
b. Presentation Skills
This workshop is focused towards helping employees understand the building blocks of an effective presentation and improve their skills on each of it – Content, Methodology and Delivery.
Learning Overview:
- Understanding what goes into Effective Presentation
- Learning presentation content design:
- Content Planning: Objectives, Chunking, Content structures, Presenting Data
- Content display: Creating impactful PPTs, Visuals and Presentation Aids
- Understanding Presentation methodologies:
- Audience and Content focused methodologies
- Activities for higher retention and engagement
- Using story telling
- Enhancing your delivery style:
- Body language and gestures
- Space and movement
- Voice, Energy, Pace, Tone and Volume
- Engaging with your audience
- Micro Presentations and feedback
c. Customer Service Workshop
These workshops are built to enhance the personality and attitude of employees to further enhance their customer service skills thus positively impacting the end customers and the business.
Learning Overview:
- Understanding the Service Attitude
- Discussing the skills of an effective Customer Service Representative
- Developing Service skills:
- Listening and Acknowledging
- Demonstrating Ownership
- Building Empathy and Rapport
- Providing resolutions and alternatives
- Service Delivery Methods – F2F, Emails, Chats, SMS and Calls
- Presenting the best version of yourself: Grooming, Etiquette, Communication
- Understanding Emotional Intelligence
d. Communication Workshops
This workshop is designed and customized to the requirement of business to enhance the communication skills of employees.
Learning Overview:
- Understanding communication sub competencies (Listening, Speaking, Reading and Writing)
- Spoken communication skill enhancement
- Measuring ones existing skill level (Accent, Grammar, Interaction, Range and Fluency)
- Listening Skills
- Creating action plan for improvement
- Practice and feedback
- Written communication skill enhancement
- Measuring ones existing skill level (Fluency, Grammar, Interaction, Range)
- Reading comprehension skills
- Creating action plan for improvement
- Practice and feedback
- Learning Communication Styles
- Assertive Communication
- Enhancing conversational skills
- Understanding Empathy
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